Why Your Course Completions are Misleading You

L&D departments track course completions more than any other eLearning metric.

High course completion rates are typically how executives measure the performance of an L&D group. If better than 90 percent of learners complete training, L&D has accomplished its mission.

But this emphasis on completions is changing. Forward-thinking organizations are evolving from a focus on completions to a focus on achieving desired outcomes.

Why? Those organizations realize that course completion is an empty metric: Completing training does not correlate to learning or retention.

Our research indicates that most learners who take a multiple-choice knowledge retention assessment a month after completing a course can answer only 60 percent of the questions correctly. If those learners are instead asked to undertake a free recall assessment — one where they cannot choose from potential answers — correct responses drop to 40 percent.

In other words, a month after training, most learners have forgotten 60 percent of the material covered.

Graph showing a knowledge gap comparison between free recall and multiple choice - OttoLearn Microlearning

Organizations invest a lot of time, money, and resources in creating and delivering training. That investment should pay off in a workforce that retains the material, not learners who merely complete it. Real results would mean a measurable improvement in learners’ understanding and retention of the material — which would lead to behavior changes that drive improved performance and achievement of key business outcomes.

Neovation believes that Agile Microlearning is a great path to lasting progress toward these goals. With OttoLearn, our Agile Microlearning platform, we see up to a 90 percent retention rate on a free-recall assessment, once learners have reached their mastery goals.

Graph showing 30-day retention comparison between traditional completion-based training and Agile Microlearning - OttoLearn Personalized Learning

If you’re ready to take the next step in evolving your eLearning, contact us today

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